Website The Bay School of San Francisco
Job Announcement: IT Support Specialist
Reports to: Director of Information Technology
Status: 100% Non-Exempt – 12 Months
Work Day: 8:00 AM to 5:00 PM (Non-exempt)
Close working relationship(s): Educational Technology Integrator, Data Systems Manager
Located in the Presidio of San Francisco, The Bay School of San Francisco is a leader in innovative, student-centered secondary education, providing its students with a challenging, interdisciplinary program and a collaborative, supportive community. Our flexible, open-minded faculty and staff members foster and model curiosity, critical thinking, intentionality, mindfulness, and respect for diversity. As co-builders of an innovative high school, faculty and staff contribute to a distinctively positive culture.
The Bay School does not discriminate on the basis of sogie (sexual orientation/gender identity expression), race, color, religion, ethnicity, national origin, ancestry, age, or any other characteristic protected by law. We are committed to having a faculty, staff, and student body that reflects the diversity of the Bay Area. We strongly encourage those with a demonstrated dedication to social justice, collaboration, innovation, and student-centered education to apply. As you learn more about Bay, check out our mission, Precepts, and our most recent programmatic launch: Bay Immersives (#1course3weeks).
Scope: The IT Support Specialist works closely with the Director of Information Technology to maintain the integrity of all computers, devices and associated software in support of all users. They will be the primary contact for all users experiencing technical issues and will provide excellent customer service by communicating with end users kindly and effectively. Additionally, they will research and assist with the implementation of innovative ways to improve technical productivity and support. In support of Bay’s mission, the IT Support Specialist will demonstrate a commitment to diversity and equity.
Major Responsibilities for the IT Support Specialist:
Manages help desk ticket queue; prioritizes tickets based on urgency and need
Ensures all support requests are logged in the ticketing system
Communicates professionally and maintains documentation for both processes and help desk ticket progress/resolution
Provides timely Level 1 & 2 technical support
Escalates/re-assigns help desk ticket to Data Systems Manager, Director of Information Technology, and Educational Technology Integrator when appropriate/necessary
Troubleshoots issues with all supported systems
Coordinates and manages equipment repairs
Assists with software image creation, deployment and maintenance
Provides support for all A/V connectivity issues
Responsible for A/V set-ups and providing support during special events and meetings. May require evening and weekend support. Includes all-school “Morning Meetings”
Maintains accurate asset management inventory in concert with Director of Information Technology, including the tracking of check-in/check-out of shared/loaned equipment
Sets up new equipment, laptops, desktops and printers
Maintain and support 2D and 3D printers
Assists with the creation of user’s network and email accounts
Evaluates and tests software/hardware
Assists with administration of IP phone system
Collaborates with all members of the community in a professional manner
Possesses a basic understanding of Windows OS and Windows Server
Understands Apple OS X and iOS
Handles sensitive and confidential material with integrity
Communicates with vendor support as necessary
Duties that may be shared or divided:
Facilitates and supports student technology group (MARMOT)
On-boards and off-boards employees, creating and disabling user accounts and assigning permissions as appropriate
Required qualifications:
Bachelor’s Degree in Information Technology, related field or equivalent job experience (education related experience preferred)
Ability to work some evenings, weekends and extra hours when needed
Availability to participate in an on call rotation shared with rest of the Technology Department
Required professional qualities/abilities:
Google Workspace experience
Experience supporting and troubleshooting TCP/IP based ethernet networks
Knowledge of Filewave end-point management system a plus
Experience with MDM and DEP for Apple products
Desired professional qualities/abilities
Relevant industry certifications
Experience with Cisco/Meraki networking products
Willingness and ability to learn new applications
Ability to work independently
Handle multiple priorities with a high level of organizational skill
The school offers a salary commensurate with experience and a generous benefits package and paid vacation time.
If interested in the position, please review our website, then email all of the items below to Katie Koene, Assistant to the Heads of School: jobs@bayschoolsf.org, subject line: IT Support Specialist.
1) Cover letter describing your interest in the position as well as how you anticipate contributing to The Bay School;
2) Resume/C.V.;
3) Contact list of 3 references, at least one of whom must be a recent supervisor.
