Prospect Sierra School Part-time Tech Support Specialist

Overview of School

Prospect Sierra is a prominent East Bay independent school serving 475 students in grades TK-8. Our mission states: “Prospect Sierra inspires and equips students to create a more inclusive and just world through deep and meaningful intellectual engagement, self-knowledge, and care for others..” Prospect Sierra has received regional and national recognition as a leader in environmental education, social-emotional learning, diversity/inclusion, and 21st century learning.

Overview of Position

The Tech Support Specialist is a year-round member of the technology department, which is integral to the operations of the school. The Tech Support Specialist is responsible for computer repairs/installations and A/V support throughout both campuses. The Tech Support Specialist reports to the Interim Director of Technology, and becomes part of a four-person technology team working on two campuses.

PRIMARY FUNCTIONS:

Assist teachers, staff, and students with technology needs
Provide technical support over the in person, phone and online
Set up, maintain and troubleshoot Mac OSX, iOS, and Chrome devices and peripherals
Install and update applications as needed, both on the device and through central management tools
Google apps administration including user adds/changes
Image, install, configure, move, and carry computers and projectors
Maintain and troubleshoot printers on campus
Support administration and faculty with AV setup
Assist in the creation and revision of documentation and tutorials focused on classroom, office or school-wide technology initiatives
Maintain and keep up-to-date tech support documentation including inventory, team wiki, and end-user how-to documents

Requirements

Demonstrated empathy in a support role (customer/client support).  Empathy is the key skill, for all technology users, no matter their role (student, staff, administration, faculty) or skill level (beginner or boundary-pushing expert)
One+ years of experience in the setup, configuration, troubleshooting of desktop/notebook hardware and software (Mac OSX, iOS, Chrome and Windows)
Excellent communication, teamwork, and collaboration skills are an absolute must
Experience supporting Mac OSX desktops and laptops in a networked environment
Demonstrated ability to learn new skills and processes quickly.
Ability to climb a ladder to service classroom projectors and similar equipment
Must be physically able to lift up to 40 pounds

How to Apply

Send a résumé (including contact information for three references) and one-page cover letter to:Mark Basnage, Director of Technology & Innovation

mbasnage@prospectsierra.org

Prospect Sierra School’s commitment to diversity and inclusion is reflected in our hiring process; people of color and LGBTQ candidates are strongly encouraged to apply.