Website Katherine Delmar Burke School
About Burke’s
Burke’s is an independent K-8 all girls’ school located on a 3.5-acre campus in San Francisco. Burke’s is one of California’s leading elementary schools with a 112-year tradition of educational excellence. The school combines strong academic and co-curricular programs with an emphasis on project-based learning and personal growth in a diverse and inclusive community. We emphasize the development of fundamental and higher level critical thinking skills in an atmosphere of creativity, exploration, academic rigor and joyful learning.
Position Description
Burke’s is seeking a highly motivated and self-directed technical support professional with strong problem-solving, communication, customer service, technical, organizational, and leadership skills to join the Library & Makery Team and assist and support teachers, students, families, staff, and administrators in our predominantly Mac and iOS environment. This is a full-time role that reports to the Director of Curriculum and Program Innovation.
Responsibilities Include:
- Work with the Director of Curriculum and Program Innovation and other members of the Tech Team to implement the school’s device, software, and data plans
- Work with the external technology solutions partner on various IT/IS initiatives, sometimes guiding the contractor’s work and sometimes supporting it
- Manage other vendor relationships and technology deployments, such as copiers, printers, and audio/visual equipment
- Provide technology support to students, families, teachers, and staff (including both on-campus and virtual support)
- Provide coaching, training, and support to employees related to campus technology infrastructure
- Manage logistics and reporting of technology-related projects
- Manage and administer enterprise level SIS and other database projects
Professional Skills & Experience
- Required
- Experience supporting IT operations, including hardware deployment, imaging, backup, recovery, device management, network, and security
- Experience administering and supporting critical operational workflows for different enterprise applications, including the following systems: student information, email, phone, and device management
- Confidence with Apple system and device support – including iPads, macOS and hardware, Apple TVs
- Experience developing user-friendly training/support materials for a variety of audiences and providing technology support (e.g., screencasts, written tutorials, FAQ, etc.)
- Preferred
- Expertise with database systems and Filemaker Pro experience
- Experience with technology deployment and support in a school setting
- History of coaching and/or leading technology training for a variety of audiences
- Experience with educational software such as Blackbaud SIS, Google Apps (G Suite)
Core Competencies
- Effective Communicator: Communicating with empathy and clarity with multiple stakeholder groups: students, families, faculty, and staff (both internally and externally)
- Detail Oriented: Seeing and paying attention to details, and verifying correctness or errors
- Agile Learner: Developing the knowledge, skills, and understandings needed to meet new or evolving needs
- Task Management: Responding quickly to requests and meeting project timelines and deadlines
- Flexible and Resilient: Responding to new challenges and emergent needs with a growth mindset and solution-oriented approach to new technologies and systems
- Technological Acumen: Working effectively with learning management and data management systems, and using technology creatively to problem-solve and expand opportunities
- Mission Driven: Ability to work independently and in teams to achieve the school’s mission to educate, encourage, & empower girls
- Creative Problem Solver: Developing original solutions to complex problems that empower community members to leverage technology in efficient and purposeful ways
- Commitment to Diversity, Equity, & Inclusion Work: Understanding, communicating, and effectively interacting with people across backgrounds and cultures to respect, seek to understand, and value individual differences to serve students better
Compensation
This is a full-time, hourly position at $28-$31 per hour based on prior experience. Comprehensive benefits are provided. More information about the school can be found on the website at www.kdbs.org.
To Apply
Apply for this role at burkes.workable.com. No telephone calls, please.
Burke’s is an Equal Opportunity Employer and is committed to continuing to build an inclusive educational community and therefore are actively pursuing diversity in our administration, faculty, and student body. All qualified candidates are encouraged to apply.
