Technology Support Specialist

F/T Technology Support Specialist

Who we are

At San Domenico, we believe that what students do with their education is as important as their academic performance. Everyday we encourage our students to not just study, but also to reflect on their learning, find their purpose, and celebrate in community, because an exceptional education, where values and academics join together, creates more than just great students – it develops great people.

Purpose Statement

The San Domenico School technology departments supports integrating technology in learning and operations as part of our commitment to preparing the next generation of global leaders. With a 1:1 iPad program in grades K – 12 , San Domenico School’s technology department is an energizing place to work and grow in educational technology.  The Technology Support Specialist promotes the mission by supporting students, faculty, parents, and staff in their integration of technology into their work and studies.  The Technology Support Specialist installs, configures, troubleshoots, and maintains iPads, Mac OS and Windows desktops and laptops, other peripherals, software, and classroom audio-visual equipment.  The Technology Support Specialist will report to the Director of Information Technology.

Responsibilities of a Technical Support Specialist

Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers
Install and configure software
Set up and configure printers, scanners and other peripherals
Document issue status and resolution using a help desk ticketing system
Maintain excellent communications with members of the department, and all end users
Maintain and troubleshoot classroom audio-visual equipment
Work with outside vendors as needed
Maintain inventory and other databases
Execute other assigned tasks
Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures

Required Qualifications/Educational Background and/or Experience

Clearly communicate technical concepts to non-technical people
Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices
Multi-task in a fast-paced environment
Know when to seek help for difficult issues from the Director of Information Technology
2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS)
Experience supporting Windows and Mac OS desktops and notebooks in a networked environment
Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications
Experience working in a structured, process-driven environment
Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.)
Knowledge of Active Directory concepts and administration
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (iPad, Mac computer, Gmail/Google Drive, MS Office – Word, Excel)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Preferred Qualifications

Experience or exposure working in an academic environment
iOS Troubleshooting experience
Wireless networking experience
VOIP phone system experience
Bachelor’s degree preferred
Compensation

Salary range for this full time non exempt position is $62,400 – $79,040 annually, commensurate with experience. This position offers an excellent benefits package, including: medical, dental, AD&D, Life, 403(b) plan with match, daily lunch on days worked.

How to apply:

Please send cover letter describing how your experience and skills will contribute to the position, along with your resume and salary requirements to: hr@sandomenico.org or mail to:

San Domenico School
1500 Butterfield Road
San Anselmo, CA 94960
Attn:Technology Support Specialist Position

San Domenico School is an Equal Opportunity Employer and values diversity.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity or expression, genetic information, age, disability, medical condition, religion, veteran status, marital status or any other classification protected by applicable local, state or federal laws.

No phone calls please