Help Desk Support Technician 2024-2025

About Town School: Town School for Boys is a K-8 all boys’ independent school located in San Francisco with approximately 400 students, of whom 46% come from self-identified families of color, and a faculty:student ratio of 1:11. Our diverse faculty and staff can be characterized by their warmth, collegiality, and dedication to our mission and values. At Town, learning is prized, love of school is essential, and boyhood is celebrated. For more information, please visit our Town Facts page, read about “Why a Boys’ School,” or learn about our community of belonging.

Position Description:

• Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10 AM.
• The ideal candidate is highly organized with excellent communication skills and the ability to learn and adapt to technical challenges quickly.

Ultimately, we are most interested in finding the best candidate for the job, and that candidate
may be one who comes from a less traditional background. We would encourage you to apply,
even if you don’t believe you meet every one of our qualifications described.

Duties and Responsibilities of the job include:

• Provide technical support to staff, faculty, and students
  • Answer questions in person, via phone or email on all school-supported applications and hardware
  • Troubleshoot issues and advise on appropriate action
  • Document resolutions in ticketing system for future reference
• Maintain and troubleshoot Mac OSX, iOS, and Chrome devices and printers, and other peripherals
• Support administration and faculty with AV setup and troubleshooting
• Maintain inventory of department repairs and equipment loans
• Other duties as assigned

Desired Qualifications and Skills include:

• Working knowledge of the fundamental operation of relevant software and hardware to support the educational and administrative needs of the school
• Ability to independently analyze and solve technology issues
• Demonstrated commitment to ongoing learning and willingness to explore emerging
  technologies
• Strong customer service orientation
• Strong planning and organizational skills and attention to detail
• Excellent oral and written communication skills

Physical Requirements and Work Environment:

• Frequently lift up to 30 lb. of computer equipment.
• Crawl under or around furniture to adjust computer equipment.
• Climb ladders and reach to adjust computer wiring and perform other tasks.

Non-Discrimination Policy: Town School for Boys admits students of any race, color, religion, or national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. The school does not discriminate on the basis of race, color, religion, sexual orientation, or national and ethnic origin in the administration of its educational policies, scholarship programs, athletic and other school-administered programs.

Town School for Boys is an equal opportunity employer. Salary and benefits are commensurate with our peer schools in the San Francisco Bay Area and with similar NAIS schools. Please see the employment section of our website for additional information.

Salary information: Pay range is $32-40 / hour.

To Apply:

Please submit materials using the “Apply for this position” button below. Please do not send materials directly elsewhere. Materials should include:

• Cover letter addressing qualifications and interest in the position
• Resume that includes all employment and education information