Summary
Creative strategist with a proven track record of exceeding targets and enhancing team performance. Adept at communicating effectively within a team or organization. Dedicated to fostering a fair and inclusive environment, committed to a life of personal growth, leadership, faith, and service.
Education
Niagara University
Master of Business Administration
Dual Concentrations: International Management | Finance, 2012 – 2013
GPA: 3.39
Bachelor of Science in Business Administration
Concentration: Management, 2008 – 2012
Honors: Presidential Scholarship, Dean’s List 2008-2011, MAAC All Academic Team 2008-2010
Professional Experience
Buena Vista Mind & Body, San Francisco, CA
CEO/Founder
February 2019 – Present
Coach over 200 clients both in person and virtually – locally and internationally
Design 20-30 individual and 5-10 group classes per week
Promote business through self-edited videos, pictures, and blogs on social media
Created and maintain the company website
Partnered with SF Recreations and Parks for the “clean up initiative”
Rippling, San Francisco, CA
SMB Account Executive
June 2019 – November 2019
Certified life and health broker in 34 states
Achieved 103.2% of sales quota
Developed SMB onboarding guidelines to enhance team training
Maintained 100% client retention rate
Sauce Labs, San Francisco, CA
Business Development Representative
January 2019 – June 2019
Coordinated weekly meetings with a decentralized account executive team
Consulted with developers and software engineers on testing environments
Attained 135% of monthly targets
Created bi-weekly email campaigns targeting new and existing clients
Zenefits, San Francisco, CA,
Account Executive
July 2018 – January 2019
Promoted within 3 months for excellent client management
Achieved 105% of sales quota in the first month
Developed a new ramping program for Account Executives
Ensured 82% of clients returned for additional services
Sales Development Representative
February 2018 – June 2018
Exceeded sales quota by 115% for three consecutive months
Collaborated with team lead and marketing to develop effective sales content
Averaged 196% of expected daily call volume
Equinox, San Francisco, CA
Personal Trainer
February 2017 – December 2017
Achieved 100% client retention or referral
Reached full-time status in half the expected time
Programmed six weeks in advance for 12-16 clients
Influenced behavioral changes towards healthier living
Super Soccer Stars, San Francisco, CA
Soccer Coach
January 2016 – November 2016
Attracted one new venue and 20 new members monthly
Created 10-20 lesson plans for children aged 12 months to 12 years
Directed daily lesson plans for class sizes of 8-15 children
Bank of America, San Francisco, CA
Account Manager
June 2014 – December 2015
Achieved 151% of sales quota in Q1 FY’15
Analyzed market trends and coordinated client strategies
Maintained a perfect customer satisfaction score
Recognized by the Northwest regional manager for sales efforts
Conducted weekly or biweekly client check-ins
Performance Sports Training, Amherst, NY
Financial Forecaster/Athletic Trainer
2010 – May 2014
Developed workout plans for 15-25 individuals weekly
Improved client retention by over 50% YOY through customer satisfaction surveys
Increased company equity by 48% YOY by selling unused assets
Boosted merchandise sales by 24% YOY through effective marketing
Certifications
ACE Personal Trainer, April 2017 – Current
Red Cross CPR/AED Certified, November 2012 – Current
ACE Health Coach, November 2019 – Current
ACE Senior Fitness August 2021 – Current
ACE Fitness Nutrition Specialist
Extracurricular & Volunteer Experience
Niagara University, Division 1 Men’s Soccer
Team Captain (2010, 2011 seasons)
Volunteer Experience
National AIDS Memorial: Clean-up landscaping in GG Park (Semi-Annually)
San Francisco Zoo: Summer volunteer
TOPS Soccer: Coach for disabled youth
Skills
High school/Collegiate athletics knowledge and experience
Strong organizational skills
Excellent oral and written communication skills
Ability to work collaboratively in a dynamic professional community
Commitment to diversity, equity, inclusion, and belonging
To contact this candidate email mppass2@gmail.com
